1) Company Information

2) Website Use

You agree to use the Site only for lawful purposes and in a manner that does not interfere with the Site’s security, availability, or functionality. You may not attempt unauthorized access, introduce harmful code, scrape, or misuse Site content. We may modify, suspend, or discontinue any portion of the Site at any time.

3) Service Requests, Scheduling, and Availability

Submitting a form, requesting service, or booking an appointment authorizes us to contact you to confirm details and schedule service. Appointments are not final until confirmed by us and are subject to technician availability, parts availability, and service area coverage.

Same-day service may be available when scheduling allows. After-hours or weekend emergency service may be available for true no-cool or no-heat situations and may involve additional fees, which we will communicate when reasonably possible.

4) Estimates, Diagnosis, and Scope Changes

Any estimate, recommendation, or pricing provided (including preliminary pricing) may change based on onsite verification, code requirements, access conditions, equipment availability, and issues discovered during diagnosis.

If conditions require work beyond the original scope, we will present updated options and pricing for approval before proceeding, except where immediate action is required to address safety concerns or prevent property damage.

5) Online Estimate Builder Disclaimer

Any online estimate tool, pricing range, or informational pricing displayed on the Site is provided for general informational purposes only. It is not a final quote and is not a binding offer. Final scope and pricing are confirmed after onsite evaluation and documented approval.

6) Customer Responsibilities (Access, Safety, Utilities)

You agree to provide safe and reasonable access to all equipment and work areas, ensure that utilities required for service (electricity, gas, water, etc.) are available as needed, and secure pets.

You agree to disclose known or suspected hazards or conditions, including (without limitation) electrical problems, pests or rodents, mold or asbestos, structural concerns, or unsafe access conditions.

We may pause or refuse work if conditions are unsafe or if hazards are discovered that were not previously disclosed.

7) Work Authorization

Work beyond diagnosis requires your approval (written, digital, or otherwise documented). We will provide options and pricing before starting non-emergency work whenever reasonably possible.

8) Payments

Payment terms will be stated on your estimate, proposal, invoice, or installation agreement. Unless otherwise stated in writing, payment is due upon completion of service. For installations or larger projects, deposits and or progress payments may apply as specified in the installation agreement.

9) Cancellations, Rescheduling, and No-Shows

Please notify us as soon as possible if you need to cancel or reschedule. A late cancellation or no-show fee may apply only if it is disclosed at booking or during appointment confirmation.

10) Permits and Code Compliance

Where required by law, permits will be obtained and work will be performed in accordance with applicable codes. Inspection scheduling and permit processing may affect timelines.

11) Warranties

12) Financing

Financing options may be available through third-party providers. Financing is subject to approval and the lender’s terms. We do not control lender decisions, rates, fees, or final terms.

Financing page: View Financing Options

13) Communications (Text and Email) and Call Recording

By providing your phone number and or email address, you consent to receive communications related to your request, including appointment confirmations, service updates, and follow-ups.

14) Third-Party Tools and Links

The Site may include third-party tools (such as scheduling, chat, or forms) or links to third-party sites. We are not responsible for third-party content, policies, security, availability, or practices.

15) Intellectual Property

All Site content (including text, graphics, logos, and other materials) is owned by or licensed to Freedom AC and Heating and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or exploit Site content without our prior written permission.

16) Disclaimers

The Site is provided on an “as is” and “as available” basis. We do not guarantee that the Site will be uninterrupted, timely, secure, or error-free.

17) Limitation of Liability

To the fullest extent permitted by law, Freedom AC and Heating will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our services.

To the fullest extent permitted by law, our total liability for any claim related to a specific service will not exceed the amount you paid for the service at issue, unless a higher amount is required by law.

18) Indemnification

You agree to defend, indemnify, and hold harmless Freedom AC and Heating from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of the Site, (b) your violation of these Terms, or (c) unsafe conditions at the service location or your failure to disclose known hazards.

19) Governing Law and Venue

These Terms are governed by California law, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms, the Site, or services will be brought in the appropriate state or federal courts located in Orange County, California, unless otherwise required by law.

20) Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.

21) Contact