Privacy Policy

Effective Date: January 9, 2025
Last Updated: August 9, 2025

Freedom AC and Heating LLC (“Freedom AC and Heating,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us online at www.freedomefficiency.com and offline (including phone calls, texts, and in-person interactions).

Notice at Collection (California): We collect the categories of personal information listed below for the purposes described in this policy. We retain personal information for the periods noted in Data Retention. Learn about your rights and choices in Your Privacy Rights. To exercise rights or manage preferences, visit Privacy Choices (links below) or contact us using the methods in Contact Us.

1) Information We Collect

We may collect the following categories of information:

Identifiers & Contact Details – name, email address, billing/shipping address, phone number, IP address, device identifiers.

Customer Records & Commercial Information – service addresses, project notes, appointment history, quotes/estimates, invoices, payment status, purchased products/services, warranties.

Payment Information – limited payment details (e.g., last 4 of card) processed by our payment processors; we do not store full card numbers.

Internet/Technical Information – browsing data, device and browser type, operating system, pages viewed, referring/exit pages, timestamps, and cookie IDs.

Geolocation Data – approximate location derived from IP address or device settings when enabled.

Communications & Preferences – records of calls, emails, texts/SMS (including opt-in/opt-out status), survey responses, messaging preferences.

Audio/Visual – customer service call recordings or site photos/videos when necessary for service quality and safety (where permitted by law and with notice).

Professional/Property Details – information about your property relevant to HVAC work (e.g., equipment model/serial, square footage, energy usage notes), and, for business customers, business contact details.

Sensitive Personal Information (SPI) – generally not collected. If we receive SPI (e.g., account login credentials you create in our systems), we use it only to provide requested services.

Sources of Information. We collect information directly from you, automatically via our website and communications, from service providers (e.g., scheduling, CRM, payments, analytics, communications), from publicly available sources, and from referral platforms and advertising partners.

2) How We Use Information

We use personal information to:

• provide, schedule, perform, and support our services;
• create and manage accounts, quotes, and invoices;
• communicate about appointments, dispatch updates, billing, job completion surveys, and service recommendations;
• send transactional messages and (if you opt in) marketing communications;
• process payments and prevent fraud;
• maintain safety, quality, diagnostics, and warranty records;
• operate, analyze, secure, and improve our website and services;
• comply with legal obligations and enforce terms, including collections and dispute resolution.

3) SMS/Text Messaging Program (TCPA/CTIA)

Program Description. With your consent, we send SMS/text messages for: appointment reminders, dispatch notifications, technician ETAs, billing/payment alerts, job completion surveys, and limited promotions.

Opt‑In Methods.

• Verbal Consent: You may opt in during phone calls or in person with our team. We will explain message types and frequency.
• Online Consent: Forms submitted on our website may ask for your phone number and include an opt‑in disclosure.

Key Terms.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to stop; HELP for help.
• Consent is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.
• We do not share your phone number with third parties for their marketing.

Support & Opt‑Out. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us (see Contact Us).

4) Cookies, Analytics & Targeted Advertising

We use cookies and similar technologies to operate the site, remember preferences, measure traffic and performance, and help show relevant ads.

• Analytics: We may use analytics services (e.g., Google Analytics) to understand site usage.
• Advertising/Retargeting: We may work with advertising partners (e.g., Google, Meta) to show ads based on your interactions with our site. This may be considered “sharing” personal information for cross‑context behavioral advertising under California law.

Your Choices:

• Manage cookies in your browser settings and through our Cookie Preferences link (if available).
• For targeted ads, you can opt out via our Do Not Sell or Share My Personal Information link and by using industry tools (e.g., NAI/DAA).
• We honor Global Privacy Control (GPC) signals where required.

5) Sharing Personal Information

We do not sell personal information. We may share identifiers, internet/technical data, and commercial information with advertising partners for cross‑context behavioral advertising unless you opt out.

We disclose personal information to:

• Service Providers/Contractors who process information for us (e.g., website hosting, field service/CRM, payment processing, communications/SMS, analytics, ad platforms, fraud prevention, document storage). They are contractually restricted from using personal information for their own purposes.
• Business Transfers in connection with a merger, acquisition, or asset sale.
• Legal/Safety to comply with law, respond to lawful requests, or protect rights, property, and safety.

We do not share personal information with third parties for their own direct marketing.

6) Your Privacy Rights (Including California)

Depending on your location, you may have the right to know/access, delete, correct, and receive a portable copy of certain personal information, as well as the right to opt out of sale or sharing of personal information and to limit the use/disclosure of sensitive personal information. We will not discriminate against you for exercising your rights.

How to Exercise Rights:

• Submit a request via our Privacy Request Form (link below),
• email info@freedomach.com, or
• call us at (714) 909-2168.

We will verify your request (for example, by matching information you provide with our records or asking for additional confirmation). You may use an authorized agent; we may require proof of authorization and verification of your identity.

Opt‑Out of Sharing for Ads: Use the Do Not Sell or Share My Personal Information link below or enable a supported GPC signal.

Marketing Preferences: You may unsubscribe from marketing emails using the link in the email. For texts, reply STOP.

7) Data Retention

We retain personal information only as long as necessary for the purposes described above, including to meet legal, accounting, and reporting obligations. Typical retention periods:

• Account, Job & Warranty Records: up to 7 years after your last interaction (or longer as required by law).
• Communications (email/SMS logs): 4 years.
• Marketing & Lead Records: 24 months from last interaction or until you opt out.
• Analytics Data: 26 months (or provider default).
• Call Recordings/Media: 24 months unless needed for safety, training, or dispute resolution.

Actual retention may vary based on legal requirements or business needs. When retention ends, we delete or de‑identify data.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. We do not knowingly sell or share personal information of consumers under 16.

10) International Transfers

We are based in the United States. If you access our services from other regions, your information may be transferred to, stored, and processed in the U.S. where laws may differ from those in your jurisdiction.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and will be effective when posted.

12) Contact Us

Freedom AC and Heating LLC
Address: 1728 N Landfair St, Anaheim, CA 92806
Phone: (714) 909-2168
Email: info@freedomach.com

13) Privacy Choices & Links

• Do Not Sell or Share My Personal Information — /privacy-choices
• Limit the Use of My Sensitive Personal Information — /privacy-choices
• Privacy Request Form (Access/Deletion/Correction/Portability) — /privacy-request
• Cookie Preferences — /cookie-preferences

These links may appear in your footer and/or cookie banner. We honor Global Privacy Control (GPC) where required.

California Categories Reference (CPRA)

If there is any conflict between this policy and applicable law, we will comply with the law. This policy is intended to be transparent and practical, but it is not legal advice.