Privacy Policy
Effective Date: February 16, 2026
Last Updated: February 16, 2026
Freedom AC and Heating LLC (“Freedom AC and Heating,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit freedomach.com (the “Site”), contact us, request service, schedule appointments, or interact with our ads and marketing.
Quick Links
1) Information We Collect •
2) How We Use Information •
3) Marketing Emails and SMS •
4) How We Share Information •
5) Financing •
6) Payments
7) Cookies & Tracking •
8) Data Security •
9) Data Retention •
10) Children’s Privacy •
11) California Privacy Rights •
12) External Links •
13) Updates •
14) Contact Us
1) Information We Collect
A. Information you provide to us
When you fill out forms, request service, book an appointment, or contact us, you may provide:
- Name
- Phone number
- Email address
- Service address and/or mailing address
- Details about your HVAC issue, equipment, preferences, and scheduling needs
- Any other information you choose to include in your message
B. Information collected automatically
When you use our Site, we (and our service providers) may automatically collect:
- Device and browser information
- IP address
- Approximate location (based on IP)
- Pages viewed, links clicked, time spent, and referring/exit pages
- Interactions with our ads and marketing
C. Information from third-party platforms
If you interact with our ads (Google/Meta) or embedded tools (e.g., Google Maps, YouTube/Vimeo), those platforms may collect information under their own policies.
2) How We Use Information
We use information to:
- Respond to requests and provide customer support
- Schedule appointments and deliver HVAC services
- Communicate about appointments, service updates, and follow-ups
- Send marketing emails and SMS messages (where permitted by law and your choices)
- Improve our Site, services, and customer experience
- Measure and improve advertising performance (analytics, conversion tracking, remarketing)
- Detect, prevent, and protect against security issues or fraud
3) Marketing Emails and SMS
If you opt in or otherwise provide consent where required, we may send marketing emails and SMS/text messages.
- Email: You can unsubscribe using the link in the email or by contacting us.
- SMS: You can opt out at any time by replying STOP (where supported) or contacting us at info@freedomach.com.
Message and data rates may apply depending on your carrier.
4) How We Share Information
We do not sell your personal information.
We may share information with trusted service providers and partners to operate our business and deliver services, such as:
- CRM, forms, scheduling, and messaging: GoHighLevel (GHL) and Workiz (including email/SMS tools)
- Analytics and advertising: Google Analytics (GA4), Google Tag Manager, Google Ads, Meta/Facebook Pixel and related conversion tools
- Spam/fraud prevention: Google reCAPTCHA (if enabled)
- Embedded content providers: Google Maps, YouTube/Vimeo (if embedded)
We may also disclose information:
- If required by law, subpoena, or legal process
- To protect rights, safety, and security of our business, customers, or others
- In connection with a business transfer (e.g., merger, acquisition), consistent with applicable law
5) Financing Information (No Online Applications)
We work with financing providers including Go Green, Wisetack, NEIF, and FTL. Financing applications are not submitted through our website. If you request financing information, we may share necessary contact and service-related details to help connect you with financing options, as applicable.
6) Payments
We do not collect payments through the Site. Payments are collected in person / on site.
7) Cookies, Pixels, and Online Tracking
We may use cookies, pixels, and similar technologies to understand how visitors use the Site, remember preferences, measure ad performance and conversions, and support remarketing/retargeting campaigns.
Because we use Google/Meta tracking and remarketing, some tools may be considered “sharing” of data for advertising purposes under certain privacy laws (see California section below), even though we do not sell personal information.
You can limit cookies through your browser settings. Some features of the Site may not work properly if cookies are disabled.
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.
9) Data Retention
We retain personal information as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and complying with legal and accounting obligations.
10) Children’s Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.
11) Your Privacy Rights (California – CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we collect, use, disclose, and share
- Access your personal information
- Delete certain personal information (subject to legal exceptions)
- Correct inaccurate personal information
- Opt out of “sharing” for cross-context behavioral advertising (targeted advertising)
- Limit the use and disclosure of sensitive personal information (if applicable)
- Non-discrimination for exercising your rights
Categories of personal information we may collect (examples)
- Identifiers (name, email, phone, IP address)
- Customer records (service address, appointment details)
- Commercial information (services requested/provided)
- Internet/electronic activity (Site usage data)
- Approximate geolocation (based on IP)
Do we sell personal information? No.
Do we share for cross-context behavioral advertising? We may share certain identifiers and internet activity with advertising partners (e.g., via pixels/tags) to measure ads and support remarketing. You can opt out as described below.
How to exercise your California rights
Email us at info@freedomach.com with the subject line “California Privacy Request” and tell us what you’d like to do (access, delete, correct, opt out). We may verify your identity before fulfilling requests.
Authorized agents
You may use an authorized agent to submit requests. We may require proof of authorization and verification of identity.
Optional: If you add a “Do Not Sell or Share My Personal Information” page, link it here. For example: Do Not Sell or Share My Personal Information
12) External Links
Our Site may link to third-party websites. We are not responsible for the privacy practices of those third parties.
13) Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14) Contact Us
Freedom AC and Heating LLC
1728 N Landfair St, Anaheim, CA 92806
Email: info@freedomach.com
Phone: (714) 364-4440