Comfort Club Terms

Freedom AC and Heating (Anaheim, CA)

Phone: (714) 844-5830
Email: info@freedomach.com
CSLB: #1090273

Our standard service hours are:

Mon–Fri, 8:00am–6:00pm (excluding company holidays)

Any membership benefit that references business hours (including diagnostic and dispatch fees and waivers) applies during these hours unless expressly stated otherwise.

Each enrolled system includes:

1. Two (2) precision tune-ups per system per year
   • Spring cooling tune-up
   • Fall heating tune-up
2. 25-point safety and performance inspection at each visit
3. Photo-rich report delivered within approximately 24 hours when feasible
4. Recommendations organized into
   • Must-Do (safety and reliability)
   • Recommended (performance and prevention)
   • Ideal (optimization and long-term)

3.1 Not included unless purchased separately

Membership tune-ups do not include, unless specifically quoted and purchased as an add-on (pricing varies by system condition and access):

• Deep cleaning or major disassembly
• Chemical coil cleaning
• Non-standard remediation work (including mold mitigation, pest issues, insulation removal, and similar)
• Parts, repairs, refrigerant, or corrective work beyond standard tune-up tasks

4.1 Annual prepay discount

• Annual prepay: 10% off the monthly total (12 months)

Taxes and fees: Applicable taxes, processing fees, or required fees will be shown at checkout and or on the invoice where applicable.

A diagnostic and dispatch fee applies per service visit and is billed per service call unless waived under Section 6.

Important: The diagnostic and dispatch fee covers evaluation and diagnosis only. Repairs, parts, and corrective work are quoted separately.

Fee waivers apply to the diagnostic and dispatch fee only. Waivers do not cover parts, labor, refrigerant, or other charges.

• Premium: 1 waiver per year
• VIP: 2 waivers per year

6.1 Waiver rules

1. Waivers reset annually based on your membership anniversary date.
2. Waivers apply only to qualifying business-hours diagnostic visits.
3. Waivers are applied at the time of invoicing for a qualifying visit.
4. Waivers have no cash value, are non-transferable, and cannot be exchanged for credits or other discounts.

Members receive tier-based repair discounts, subject to annual caps:

• Essentials: 5% off repairs (cap $250 per year)
• Premium: 10% off repairs (cap $400 per year)
• VIP: 15% off repairs (cap $600 per year)

7.1 Discount cap rules and exclusions

1. Caps reset annually based on your membership anniversary date.
2. Discounts apply to qualifying repair labor and or eligible items as specified on the invoice.
3. Discounts do not apply to:
   • Membership fees
   • Diagnostic and dispatch fees (unless waived per Section 6)
   • Permit fees, third-party services, or specialty services
   • Equipment and system replacements unless explicitly stated in a written proposal
   • Items restricted by manufacturer or supplier pricing policies
4. Discounts cannot be combined with other promotions unless expressly stated in writing.

Annual credits are non-cash credits that may be applied toward eligible services and or products as determined by the Company at the time of use:

• Essentials: $25 credit
• Premium: $50 credit
• VIP: $100 credit

8.1 Credit rules

1. Credits are issued on the membership anniversary after the first full term in good standing.
2. Credits are non-cash, non-transferable, and cannot be redeemed for cash.
3. Credits expire 12 months after issuance.
4. Credits may have eligibility restrictions (for example, they may not apply to diagnostic fees, membership fees, or certain discounted and or promotional items). We will confirm eligibility at the time of use.

Priority scheduling is generally ordered as follows:

VIP → Premium → Essentials → Non-members

Priority scheduling does not guarantee same-day service. Availability depends on staffing, parts availability, weather demand, and existing call volume. Safety and emergency situations and operational constraints may affect order.

If you enroll multiple systems on Premium or VIP at the same service address, and all enrolled systems are on the same tier, you receive:

$10 per month off each enrolled system

11.1 Multi-system discount rules

1. Essentials does not qualify.
2. Discount applies only while all qualifying systems remain active, enrolled at the same address, and on the same tier.
3. If any enrolled system is canceled, downgraded, moved, or becomes inactive, the discount may be adjusted or removed.

14.1 Term and billing

• Monthly memberships bill each month on your billing date.
• Annual memberships bill once per year on your billing date.
• Membership renews automatically unless canceled.

14.2 Cancellation

You may cancel at any time by contacting us:

Phone: (714) 844-5830
Email: info@freedomach.com

14.3 Effect of cancellation, non-payment, and chargebacks

If membership ends for any reason (including cancellation, non-payment, chargeback, or termination):

• All FCC benefits end on the membership end date
• Future tune-ups, discounts, waivers, priority status, and credits stop immediately
• Unused credits and waivers generally expire with membership and have no cash value

14.4 Refunds

Membership fees generally cover access to membership benefits and administrative costs. Any refund policy (if applicable) may depend on whether tune-ups or other benefits were used within the billing term. If a refund is due, it will be handled according to invoice and receipt terms and applicable law.

A 10-Year Parts and Labor Warranty on new system installs is available only with active Freedom Comfort Club membership.

1. The 10-Year Parts and Labor Warranty is provided as long as you maintain active FCC membership during the warranty period and comply with the installation agreement and manufacturer requirements (including registration where applicable).
2. If FCC membership ends or is canceled for any reason, the 10-Year Parts and Labor Warranty under this program ends as of the membership end date.
3. Manufacturer warranties (if any) may still apply under separate manufacturer terms and conditions.
4. Standard exclusions apply, including (without limitation): misuse, lack of required maintenance, unauthorized modifications and or repairs, acts of nature, power surges, pest and or rodent damage, and conditions outside Company control.

Freedom AC and Heating (Anaheim, CA)

Phone: (714) 844-5830
Email: info@freedomach.com
CSLB: #1090273